💼 Full-Time Position

Service Desk Analyst - Swedish Speaking

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Brakes
📍 Hemel Hempstead, England, United Kingdom
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Location
Hemel Hempstead, United Kingdom
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Posted
June 08, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland 

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 



*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish* 

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve har...