Job Description
About the role
We are currently seeking a pro-active, organised and customer-focused Service Desk Analyst to join our Service Desk team.
Reporting into the Head of Support UK, you will provide technical and functional support across our Alcidion product suite, ensuring incidents are triaged, investigated and resolved in line with agreed service levels. You will play a key role in supporting our customers across complex healthcare environments, including Electronic Patient Record (EPR) and other health technology solutions operating in live settings.
Working as part of a collaborative team, you will ensure incidents are appropriately managed, documented and escalated where required, contributing to positive customer outcomes and continuous service improvement.
Day to day you will:
We are currently seeking a pro-active, organised and customer-focused Service Desk Analyst to join our Service Desk team.
Reporting into the Head of Support UK, you will provide technical and functional support across our Alcidion product suite, ensuring incidents are triaged, investigated and resolved in line with agreed service levels. You will play a key role in supporting our customers across complex healthcare environments, including Electronic Patient Record (EPR) and other health technology solutions operating in live settings.
Working as part of a collaborative team, you will ensure incidents are appropriately managed, documented and escalated where required, contributing to positive customer outcomes and continuous service improvement.
Day to day you will:
- Provide application support across a range of Alcidion and third-party healthcare solutions
- Troubleshoot and resolve complex (Level 2/3) issues in line with...