Job Description
Job Title: Service Desk Analyst
Location: Wyomissing, PA
Job Type: Full Time
Duties and responsibilities
+ Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system.
+ Create user accounts and access rights for clients when applicable.
+ Provide exceptional customer service to all clients.
+ Utilize the all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
+ Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
+ Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technical...
Location: Wyomissing, PA
Job Type: Full Time
Duties and responsibilities
+ Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system.
+ Create user accounts and access rights for clients when applicable.
+ Provide exceptional customer service to all clients.
+ Utilize the all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
+ Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
+ Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technical...