💼 Full-Time Position

Service Desk Analyst

🏢
Fidel Consulting KK
📍 Yokohama, Aomori Prefecture, Japan
📍
Location
Yokohama, Japan
📅
Posted
June 24, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Appealing Points:



  • Build strong hands-on experience in IT support and operations Gain solid troubleshooting and IT operations experience through hands-on Service Desk and Helpdesk responsibilities.

  • Work with structured processes using ServiceNow Develop professional ITSM skills by managing incidents, SLAs, and KPIs using ServiceNow in a standardized support environment.

  • Customer-focused role with exposure to critical incident handling Contribute to customer satisfaction while working closely with teams to re...