💼 Full-Time Position

Service Desk Consultant II

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TrueCommerce
📍 Coventry, England, United Kingdom
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Location
Coventry, United Kingdom
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Posted
June 10, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.

What you’ll be doing

  • Owning and managing incidents and service requests from start to finish, including high-priority customer cases

  • Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows

  • Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls

  • Contributing to service quality improvements by identifying recurring issues and preventative actions

    • What we’re looking for

  • At least years of experience in a service desk or technical support role with end-to-end case responsibility

  • Strong troubleshooting and problem-solving skills across technical systems

  • Confident commu...