Job Description
Service Desk Consultant - 6/12 MonthContract -Limpopo
Grade 12 / Matric certificate.
A+ and/or N+ certification or equivalent IT support qualification.
Minimum 1 -3 years of experience in a Service Desk or IT Support environment.
Strong understanding of:
Windows Operating Systems
Microsoft 365
Basic networking
Preferred Qualifications
ITIL Foundation Certification
Experience with service management platforms such as:
ServiceNow
Freshservice
JIRA Service Management
Exposure to:
Active Directory
VPNs
Endpoint security tools
Key Responsibilities
Provide first-level technical support for hardware, software, networking, and business applications.
Accurately log all support calls and service requests in the service management system.
Triage and resolve incidents and service requests...