Job Description
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Service Desk Coordinator
Summary
- Provide technical support to users in an efficient and accurate manner. Considered as the firm’s front line and will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Capital One associate value is maintained to the standards set forth by the company.
General Responsibilities
- Provide application support through remote access tools to resolve internal end user issues
- Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk
- Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
- Remotely access and support end user machines to achieve first call resolution
- Utilize Service Now as the ticketing tool to t...