Job Description
Job Role: Service Desk Dispatcher / IT Support Coordinator
We are looking for an organized and proactive IT Support Coordinator to join our Service and Support team. In this role, you will be responsible for receiving support requests from clients and coordinating with technical teams to ensure issues are handled quickly and efficiently.
You will act as the main point of contact for service requests, assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must.
Work Setup
- Location: Remote / Home-based (Philippines)
- Schedule: Monday to Friday, 8PM – 6AM Manila time (willingness to work a fixed 10-hour shift (including 1 hour of daily OT))
Position Responsibilities:
- Act as the single poi...