Job Description
Service Desk Engineer & Coordinator – Bracknell Office Based
Closing Date: June 30, 2026
A 1st Line Service Desk Analyst acts as the Single Point of Contact (SPOC) for all Incidents, Service Requests, and Events relating to electronic security systems. Operating within the Service Desk framework, the role ensures issues are logged, prioritised, resolved, or escalated in line with agreed Service Level Agreements (SLAs).
Your Responsibilities
- Act as the Single Point of Contact (SPOC) for electronic security service issues
- Log, categorise, and prioritise Incidents, Service Requests, and Events
- Provide first-line Incident diagnosis and resolution
- Escalate unresolved Incidents in line with Service Desk escalation procedures
- Support CCTV, access control, intruder alarm, and intercom systems
- Ensure SLA compliance and accurate ticket updates
- Adhere to security, compliance, and confidenti...