Job Description
About the Job
As a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software, and maintain existing systems.
What You'll Do
- Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.
- Manage support tickets: log, update, resolve, and escalate as needed.
- Handle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.).
- Document solutions and contribute to the internal knowledge base.
- Ensure compliance with IT security standards; monitor and report threats.
- Deliver excellent customer service and user education.
- Support IT projects, deployments, and upgrades.
What You'll Need
- Bachelor’s degree in Software Engineering or any IT-related field.
- 0–1 years o...