Job Description
Interpath Advisory in Cape Town, South Africa is looking for a Level 2 Service Desk Engineer to tackle complex technical issues, support Level 1 analysts, and enhance the Service Desk maturity.
The ideal candidate should demonstrate strong troubleshooting skills, a solid grasp of Microsoft 365 and Active Directory, and experience mentoring junior team members. This role is crucial in improving first-call resolution rates and implementing long-term fixes for recurring issues.
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