Job Description
As a Service Desk Engineer, you will be the first point of contact for users of the ARROW platform, logging and resolving incidents, fulfilling service requests, and maintaining knowledge resources. Your work will ensure that interruptions are minimised and users receive timely, effective support.
What You’ll Do and How You’ll Succeed
Incident Management: Restoring order quickly
- Log and categorise incoming incidents, prioritising them based on urgency and impact.
- Route issues to the appropriate support teams and communicate updates clearly to users.
- Use automation tools to assign tickets and streamline communication, reducing resolution time.
Request Management: Delivering what users need
- Handle service requests such as access provisioning, software installations, and equipment setup, using templates and self‑service capab...