Job Description
Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
This role is based in Hampshire with hybrid working available (2 days onsite per week).
What you’ll do
- Provide 1st/2nd line technical support across hardware, software and specialist systems.
- Manage incidents, service requests and escalations through to resolution.
- Support customers with troubleshooting, system updates and operational guidance.
- Work closely with engineering, logistics and technical teams to ensure effective service delivery.
- Maintain technical documentation, reporting and knowledge bas...