Job Description
What you ’ll doProvide multichannel remote support, via phone, email, and messaging channels, to global colleagues Diagnose and resolve incidents and service requests across end-user technologies Log, categorize, prioritize, and manage tickets in alignment with SLA targets Escalate complex issues to Level 2/3 teams with clear and thorough documentation Communicate effectively with clients, managing expectations and providing timely updates Contribute to knowledge base articles and continuous service improvement initiatives Participate in structured shift handovers to ensure seamless global coverage
2+ years of experience in a help desk, desktop support, or technical support role Experience providing remote support in a high-volume environment Strong knowledge of Microsoft Windows and Microsoft 365 Familiarity with ITSM tools such as ServiceNow Underst...
What’s required