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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Role and Responsibilities
- Able to demonstrate the following:
- Create new tickets on behalf of the End User or Customer provide the necessary resolution or elevate for assistance.
- Be able to work towards given SLA’s
- Assist colleagues whenever necessary with required information.
- Excellent leadership, time management and organizational skills
- Familiarity with common basic 1st line troubleshooting for a number of broad technologies such as Microsoft Office (O365)
- Security (password resets) and Email related problems
- Knowledge of Microsoft Office and other office management tools and applications
- Coordination and Communication: it's critical that the Service Desk Engineer is able to demonstrate strong skills when multiple incidents occur:
- Communication skills (telephonic and written)
- Ability to work unsupervised
- Facilitating feedback on ...