Service Desk Executive

Candidates, please click in below link and apply to get further communication on your application. Job Title - Service Desk Executive Primary Skills - Servicedesk, ServiceNow ITSM Experience - 5 to 8 yrs Location - Chennai Notice Period - Immediate to 30 days Job Description - Should be good with ServiceNow ticketing tool and should know preparing ticket reports Strong understanding of ITIL Information Technology Infrastructure Library practices Proficiency in diagnosing and resolving technical issues with hardware and software Must be well versed with troubleshooting Outlook issues and other MS Office related issues Must be good with MS Excel and PowerPoint Should know Intune Autopilot and Security Groups Experience in managing and resolving incidents effectively Ability to manage changes in the IT environment Must have knowledge of Major Incident Management and should be able to collect issue details and initiate bridge in case of any major incident Should have excellent communicati...