Job Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Service Desk
Experience Range: 5 to 7 Years
Location : Bangalore/Chennai
Interview Date: Friday Online
Must Have:
- Handling calls, chat, email, and web request
- Validate the priority of the Incident and requests reported by the users and ensure the priority is given based on urgency and business impact
- Recording and tracking Incidents and requests
- First call resolution for Service Desk Resolvable issues
- Escalation/re-routing of L2/L3 tickets to the respective Resolver Groups
- Handling queries related to iPhone ordering through Tangoe or Verizon portal for U...