Job Description
Service Desk Manager - Temp Hybrid - Makati - up to 140K
Job openings: Service Desk Manager - Temp Hybrid - Makati - up to 140K
Overview
Reporting to the CTO, this is a hands-on role that requires working with all of the IT teams to assist in the implementation, management, and support of our critical business applications and systems.
Responsibilities
- Manage a team of 10-15 Client Support Technicians across multiple time zones
- Ensure availability and performance of all client applications
- Provide trend analysis to enable informed decisions regarding resource allocation
- Provide an end-to-end service delivery experience that keeps our users informed and satisfied
- Document and establish mature policies and procedures that align with regulatory, governance, and risk management
- Manage troubleshooting and problem-solving front-end employee and client technology issues while coordinati...