Service Desk Operations Lead – SLA-Driven ITIL & Team Coach

A leading IT service provider is seeking a Service Desk Operations Lead to oversee daily operations of the IT Service Desk. You will lead a team of analysts, ensure timely resolution of incidents, and drive process improvements. Qualified candidates should have a degree in IT or related field, alongside 3–5 years of experience in Service Desk or IT Support, and ITIL certification is preferred. This role offers an opportunity to enhance efficiency and maintain high customer satisfaction.
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