Job Description
Challenge
As a service center operator, you will handle Level 2 incident resolution and receive technical training to support customers.
Responsibilities
- Provide telephone support in the Service Center (Spanish and English).
- Resolve Level 1 and Level 2 incidents and manage incident resolution.
- Receive and assign tickets in the monitoring tool.
- Communicate with client companies.
Availability
- Monday to Friday evening and night shifts, with some rotation onto morning shifts.
- Weekend and public holiday shifts.
Qualifications
- Level 2 operator with training and interest in the areas listed above.
Benefits
- Hybrid working model and 8 weeks per year teleworking outside your usual geographical area.
- Flexible start and finish times, intensive working hours Fridays and in summer.
- Personalized career plan ...