Job Description
Job Title: Service Desk
Location: Pensacola, FL, Vienna, VA< Winchester, VA
Type: Contract
Contractor Work Model: Hybrid – onsite and remote
Hours: 40.0
Responsibilities
+ Respond to inbound calls daily to provide technical support/troubleshooting
+ Provide support via web queues, outbound interactions, and emails
+ Leverage resources to resolve technical issues timely
+ Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
+ Escalate requests outside of your scope when necessary
+ Attend weekly staff/mentor meetings
+ Remain cognizant of adherence to help promote business unit success
+ Adhere to ETS practices, policies, and procedures
+ Perform other related duties as assigned or appropriate
Requirements
+ Knowledge and understanding of the information technology field
+...
Location: Pensacola, FL, Vienna, VA< Winchester, VA
Type: Contract
Contractor Work Model: Hybrid – onsite and remote
Hours: 40.0
Responsibilities
+ Respond to inbound calls daily to provide technical support/troubleshooting
+ Provide support via web queues, outbound interactions, and emails
+ Leverage resources to resolve technical issues timely
+ Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
+ Escalate requests outside of your scope when necessary
+ Attend weekly staff/mentor meetings
+ Remain cognizant of adherence to help promote business unit success
+ Adhere to ETS practices, policies, and procedures
+ Perform other related duties as assigned or appropriate
Requirements
+ Knowledge and understanding of the information technology field
+...