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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Qualifications
- 1. Technical Background (Strong technical background in IT Service management, with experience in service desk operations)
- 2. Good Presentation and training delivery skills
- 3. Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools
- 4. Proven experience in designing, developing and delivering training programs
- 5. Prior experience in maintaining and analyzing historic training data is highly desirable
- 6. Experience in Creating SOPs and Knowledge Base Articles
- Experience in working in Service Desk Environment.
- Excellent Communication skills, Presentation and Interpersonal skills
- Ability to adapt to changing priorities, technologies according to business needs
- Ability to manage stakeholders and be responsive to business urgency
- Self-starter– Must be able to start and manage multiple tasks at the same time...