💼 Full-Time Position

Service Desk QA

🏢
Tata Consultancy Services
📍 Bengaluru, Karnataka, India
📍
Location
Bengaluru, India
📅
Posted
June 02, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Role: Service Desk QA

Location: Bangalore, Chennai

Exp: 3-6 yrs

Mode of interview : Virtual

Must Have Skills:

  • Strong analytical, communication, and presentation skills; precise written documentation
  • Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
  • Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
  • Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
  • Time management; multi-tasking; work with minimum supervision and quick learning skills
  • Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
  • Problem-solving and troubleshooting abilities
  • Time management
  • Teamwork and collaboration
  • Identify and diagnose iss...