💼 Full-Time Position

Service Desk Quality Analyst

🏢
Tata Consultancy Services
📍 Bengaluru, Karnataka, India
📍
Location
Bengaluru, India
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Role: Service Desk QA

Location: Bangalore, Chennai

Exp: 3-6 yrs

Mode of interview : Virtual

Must Have Skills:

  1. Strong analytical, communication, and presentation skills;
    precise written documentation
  2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
  3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
  4. Problem-solving with coaching mindset;
    collaborate with Lead for upskilling and productivity
  5. Time management;
    multi-tasking;
    work with minimum supervision and quick learning skills
  6. Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
  7. Problem-solving and troubleshooting abilities
  8. Time management