Job Description
Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts)
Job Location: Birmingham, UK/ Onsite
Job Type: Permanent
Job Description:
- Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must
- Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important
Skills Required
- Excellent Communication skills (spoken and written)
- Handling the voice calls
- ITIL process on Incident Management and Service Request fulfilment
- Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket
- Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as p...