Job Description
Job Description:
This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.
Responsibilities include, but are not limited to:
• Assist with Moves, Adds, and Changes (MAC)
• Build, deploy, and maintain end-user devices
• Track, prioritize, document, and resolve incident tickets
• Manage and audit hardware and software inventory
• Provide technical guidance and training to end users
• Troubleshoot advanced technical issues
• Support and maintain O365, VDI, and mobile environments
• Maintain strong responsiveness, communication, and professionalism
Required Skills:
• Windows 11 Enterprise and Microsoft Office 365
• Active Directory administration (structure, policies, management)
• Network fundamentals (connections, components, protocols)
• Loc...