💼 Full-Time Position

Service Desk, Subject Matter Expert

🏢
5100 Kyndryl Solutions Private Limited
📍 Bengaluru, Karnataka, India
📍
Location
Bengaluru, India
📅
Posted
June 03, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description

A subject matter expert in Digital Workforce Services processes, and for their assigned areas, ensure quality delivery within defined guidelines / processes & procedures, identify process and program defects/ issues & develop recommendations, ensure process improvement & documentation, encourage learning / continuous improvement via 360-degree feedback, gain buy-in from appropriate stakeholders, and manage the implementation plans required to realize the improvements identified. to drive agile practices & projects.

Responsibilities

  • Service Delivery: Individuals assigned to this JR/S are subject matter experts in Digital Workforce Services processes, and for their assigned areas, ensure quality delivery within defined guidelines / processes & procedures, identify process and program defects/ issues & develop recommendations, ensure process improvement & documentation, encourage learning / continuous improvement via 36...