Job Description
Our manufacturing client is looking for an experience Service Desk Support that role provides first and second-level technical support, resolving hardware, software, and system-related issues to maintain business continuity. The role is accountable for managing incident and service request lifecycles, ensuring timely resolution in line with SLA/OLA requirements.
About the role:
Skills and technologies:
- Proven experience in IT service delivery, with approximately 5+ years in a similar service desk or infrastructure support role.
- Strong working knowledge of core Microsoft technologies, including Microsoft 365, Active Directory (ADX), Intune/MDM, Azure, and Windows 10/11 environments.
- Experience supporting infrastructure platforms such as VMware and Veeam, with exposure to backup and recovery processes.
- Practical understanding of IT service management frameworks and tools (e.g. ServiceNow, ITIL), including incident, requ...