💼 Full-Time Position

Service Desk Team Lead - Drive SLA Excellence & Team Growth

🏢
gategroup
📍 madrid, comunidad de madrid, Spain
📍
Location
madrid, Spain
📅
Posted
June 19, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

A leading global service provider in Madrid is seeking a Service Desk Team lead to lead a dedicated team of service desk professionals. The role will involve enhancing service delivery, managing customer relationships, and ensuring adherence to best practices in incident management. Ideal candidates will have a high school diploma, IT-related studies or experience, and a strong background in managing service desk operations. The role promises an engaging team environment focused on continuous improvement and exceptional service standards.
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