Job Description
**Tech Support Specialist (Help Desk / Service Desk)**
_Be the go-to problem solver everyone counts on_
If you’re the person people come to when something “just isn’t working,” this could be a great fit. We’re looking for someone who enjoys troubleshooting, helping others, and keeping things running smoothly behind the scenes.
In this role, you’ll be the main point of contact for employees reaching out with tech issues - whether it’s a quick fix or something more complex. You’ll track requests, solve problems, and make sure nothing slips through the cracks.
**Location:** Hybrid | Fairhaven, MA
**Pay and Shift:** $26/hr | Monday - Friday, Regular Business Hours
**What You’ll Be Doing:**
+ Answer calls, emails, and requests from employees needing tech support
+ Troubleshoot issues with systems, software, and devices (Windows, Office, wireless, etc.)
+ Log and track all requests in a ticketing system (SNow) with clear, detailed notes
_Be the go-to problem solver everyone counts on_
If you’re the person people come to when something “just isn’t working,” this could be a great fit. We’re looking for someone who enjoys troubleshooting, helping others, and keeping things running smoothly behind the scenes.
In this role, you’ll be the main point of contact for employees reaching out with tech issues - whether it’s a quick fix or something more complex. You’ll track requests, solve problems, and make sure nothing slips through the cracks.
**Location:** Hybrid | Fairhaven, MA
**Pay and Shift:** $26/hr | Monday - Friday, Regular Business Hours
**What You’ll Be Doing:**
+ Answer calls, emails, and requests from employees needing tech support
+ Troubleshoot issues with systems, software, and devices (Windows, Office, wireless, etc.)
+ Log and track all requests in a ticketing system (SNow) with clear, detailed notes