Job Description
We are seeking a highly organized and customer-focused Service Dispatcher to coordinate and schedule field service operations. The Service Dispatcher acts as the central point of contact between customers, technicians, and internal departments to ensure timely and efficient service delivery. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
SPECIFIC FUNCTIONS:
· Assign and schedule field service technicians based on availability, skillset, job priority, and location.
· Track ongoing jobs and technician locations to ensure services are completed efficiently and on time.
· Provide customers with appointment updates, ETA confirmations, and follow-up communications as needed.
· Resolve scheduling conflicts, emergencies, or delays by adjusting dispatch plans and communicating effectively with all parties.
· Coordinate with customer service, operations, and parts...
SPECIFIC FUNCTIONS:
· Assign and schedule field service technicians based on availability, skillset, job priority, and location.
· Track ongoing jobs and technician locations to ensure services are completed efficiently and on time.
· Provide customers with appointment updates, ETA confirmations, and follow-up communications as needed.
· Resolve scheduling conflicts, emergencies, or delays by adjusting dispatch plans and communicating effectively with all parties.
· Coordinate with customer service, operations, and parts...