💼 Full-Time Position

Service Engineer (2nd Line)

🏢
Advanced Resource Managers
📍 Twickenham, England, United Kingdom
📍
Location
Twickenham, United Kingdom
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities

  • Communicating with & responding to customers about technical service incidents, events and requests.

  • Analysing and diagnosing errors and faults

  • Proactively drive incidents through to resolution

  • Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management

  • Technically delivery of change requests into live services

  • Collaborating with Product Management team on continuous product improvement based on customer feedback

  • Site acceptance testing

    • Your Experience

  • Knowledge of public safety technologies

  • First and/or second line support in an enterprise / Cloud based environment

  • Incident management and problem resolution experience

  • Microsoft operating platforms, including Microsoft cloud-based services (Azure)

  • Microsoft ...