Job Description
The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support.
Key Responsibilities
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Provide on-site Service, Calibration, installation and commissioning of equipment
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Perform hands-on on-site troubleshooting, service and repairs.
*
Perform in-house calibrations and repairs when necessary.
*
Provide high level support to external customers at their location.
*
Provide on-site training to customers.
*
Interface with cross functional work teams such as applications, customer support/services/sales and marketing.
*
Develop and create service documentation when needed.
*
Timely and pro...
Key Responsibilities
*
Provide on-site Service, Calibration, installation and commissioning of equipment
*
Perform hands-on on-site troubleshooting, service and repairs.
*
Perform in-house calibrations and repairs when necessary.
*
Provide high level support to external customers at their location.
*
Provide on-site training to customers.
*
Interface with cross functional work teams such as applications, customer support/services/sales and marketing.
*
Develop and create service documentation when needed.
*
Timely and pro...