Job Description
How you'll help us
As a Service Engineer:
- Provide technical troubleshooting support to installers and other customers via phone or digital channels.
- Provide commissioning support (remote or on-site).
- Actively collaborate with international and local colleagues/departments to effectively resolve customer issues.
- Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters.
- Support the qualification, onboarding and management of new service partners.
- Accurately document all relevant case information using CRM software.
- Deliver training sessions to customers or internal colleagues.
- Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost‑effectiveness.
- Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after‑s...