Job Description
Job Responsibilities
1、After-Sales Service Management
Responsible for the after-sales service of mobile crane equipment, performing tasks such as fault diagnosis, repair, and maintenance according to established procedures to ensure equipment operates reliably and to enhance customer satisfaction.
2、Regional Technical Support
Respond promptly to customer technical support requests, coordinate resources to resolve equipment issues, and ensure that customer operations remain unaffected.
3、Regional Operations Coordination
Maintain customer relationships within the region, manage spare parts inventory and allocation, and reasonably supervise team activities to ensure smooth and efficient after-sales operations.
4、Sales Support Collaboration
Participate in the sales of spare parts and complete machines by understanding customer needs and pain points, providing professional solutions to help drive sales growth.
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