Job Description
Company Overview Our client is a globally established technology and consumer electronics manufacturer with a long-standing heritage in engineering and product innovation. Job Responsibilities Provide technical support and troubleshooting assistance, including conducting product training for distributors and service partners. Handle technical, warranty, spare parts, and service enquiries or complaints from end customers, distributors, dealers, and e commerce platforms. Review and assess in warranty claims, including preparation and submission of fault cost (F Cost) reports. Monitor product quality issues and abnormal defects, prepare analysis reports, and coordinate corrective actions with the factory, warehouse, and distributors. Develop and prepare technical documentation such as training materials, service manuals, repair procedures, and parts guides for service teams and distributors. Manage defective unit exchange processes, including follow up on repairs, inspection and grading o...