Job Description
Job Responsibilities: 1.
Standards Development & Governance: Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers. Lead the annual store assessment and grading program to measure compliance and performance. Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks. 2. Performance Management & Business Excellence: Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network. Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence. 3. Technical & Operational Readiness: Assess and report on the readiness of the service network to support new product launches and existing vehicle models. Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including: Special tooling and diagnostic equipment. Fac...
Standards Development & Governance: Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers. Lead the annual store assessment and grading program to measure compliance and performance. Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks. 2. Performance Management & Business Excellence: Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network. Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence. 3. Technical & Operational Readiness: Assess and report on the readiness of the service network to support new product launches and existing vehicle models. Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including: Special tooling and diagnostic equipment. Fac...