Job Description
Job Responsibilities:
1. Standards Development & Governance:
- Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
- Lead the annual store assessment and grading program to measure compliance and performance.
- Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.
2. Performance Management & Business Excellence:
- Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
- Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.
3. Technical & Operational Readiness:
- Assess and report on the readiness of the service network to support new product launches and existing vehicle models. <...