💼 Full-Time Position

Service Excellence Engineer

🏢
Maersk
📍 Singapore, Singapore, Singapore
📍
Location
Singapore, Singapore
📅
Posted
June 01, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job: Service Excellence Engineer

Job Purpose:
As the Service Excellence Engineer, you will ensure rapid recovery from high-impact incidents while strengthening continuity, prevention, and operational resilience across SbM-supported services. You will analyse root causes, implement corrective actions, improve recovery processes, enable observability usage, and drive engineering improvements that minimise disruption across warehouses, offices, and GSC environments.

Responsibilities:

  • Lead technical response during critical service incidents, ensuring swift recovery and minimal business disruption.
  • Build early-warning and real-time visibility using observability platforms and monitoring data.
  • Develop dashboards, alert thresholds, and recovery indicators for critical services and infrastructure.
  • Conduct structured root-cause analysis and drive permanent corrective actions to prevent recurrence.
  • Collaborate with Network, Platform, and...