Job Description
Main purpose of the job
To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.
Client Engagement
- Maximizes on client service operational performance through providing efficient first call resolution to client service issues.
- Improve client service experience, create engaged clients, and facilitate organic growth
- Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.
- Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.
- Handle complex and escalated client service issues
- Leverage deep functional expertise in order to expand the client’s use of existing products and to identify new products offerings
- Bui...