Job Description
Our client is seeking an experienced Service Governance Specialist (UAE National) is responsible for establishing, enforcing, and maturing the IT Service Governance Framework across the organization to ensure resilient, consistent, and compliant service delivery. Operating at the intersection of IT operations and corporate governance, this role leverages ITIL 4 and ISO 20000 Service Management System (SMS) standards to govern the end-to-end lifecycle of IT services. The Specialist acts as the primary governance authority over service performance, driving the transition from reactive operations to proactive service management. This includes overseeing Service Level Agreements (SLAs), operational KPIs, and IT General Controls (ITGC) while ensuring seamless integration with the broader Integrated Management System (IMS). Key Responsibilities Design, implement, and maintain the internal IT Service Governance framework, strictly aligning workflows with ITIL 4 guiding principles, COBIT, and...