Job Description
Our client is seeking an experienced Service Governance Specialist (UAE National) who is responsible for establishing, enforcing, and maturing the IT Service Governance Framework across the organization to ensure resilient, consistent, and compliant service delivery.
Key Responsibilities- Design, implement, and maintain the internal IT Service Governance framework, strictly aligning workflows with ITIL 4 guiding principles, COBIT, and ISO 20000 requirements.
- Govern the IT Service Catalog and Configuration Management Database (CMDB), ensuring they accurately reflect live operational dependencies, business criticality, and explicit service ownership.
- Establish and enforce standardized operating procedures (SOPs) across the four dimensions of service management, covering organizations, technology, external suppliers, and value streams.
- Define, govern, and monitor critical Key Performance Indicators (KPIs), Service Level Agreements (SLA...