Job Description
Our client is seeking an experienced ServiceGovernance Specialist (UAE National) is responsible for establishing,
enforcing, and maturing the IT Service Governance Framework across the
organization to ensure resilient, consistent, and compliant service delivery.
Operating at the intersection of IT operations and corporate governance, this
role leverages ITIL 4 and ISO 20000 Service Management System (SMS) standards
to govern the end-to-end lifecycle of IT services. The Specialist acts as the
primary governance authority over service performance, driving the transition
from reactive operations to proactive service management. This includes
overseeing Service Level Agreements (SLAs), operational KPIs, and IT General
Controls (ITGC) while ensuring seamless integration with the broader Integrated
Management System (IMS).
Key Responsibilities
·Design, implement, and maintain the internal IT
Service Governance framework,...