💼 Full-Time Position

Service Helpdesk Specialist.

🏢
Agfa
📍 Athens, Athens, Greece
📍
Location
Athens, Greece
📅
Posted
June 03, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Service Helpdesk Specialist – Greece & Cyprus


Job Summary


Join our team as a Service Helpdesk Specialist and play a key role in delivering exceptional customer experiences across Greece and Cyprus. In this position, you will act as the main point of contact for customer service requests and complaints, ensuring timely and effective resolution. You will coordinate field service activities, manage spare parts processes, and support After Sales Service Management (ASSM) operations, contributing directly to customer satisfaction and operational excellence.

Key Responsibilities

  • To maintain strong customer relationships at all times

  • Respond to customer requests in a timely manner with high quality

  • Work closely with all departments involved

  • Receive, record, process, and follow up on customer service requests, complaints, and orders

  • Ensure efficient planning of dispatc...