Job Description
Service Hub Specialist
Location: Dubai
Role Purpose
- The Services Hub Specialist is responsible for ensuring the smooth and efficient delivery of services across multiple branches, acting as a centralized point of contact for service‑related inquiries and operations.
- This role involves working closely with ROM Branches and other team members to ensure high‑quality service delivery, customer satisfaction and operational efficiency.
Key Accountabilities of the Role
- Service Delivery & Quality: Ensure timely and accurate delivery of assigned services meeting established quality and performance standards.
- The Service Hub will manage services (not limited to):
- Early Settlement from other Banks
- Deceased
- Court Orders
- Retention
- Collection
- Exception User Access
- Account Opening QC Remediation
- SDL Overdue and Fees Management ...