Service Level Management Specialist — ITSM & Operations

A leading Technology company in Kuala Lumpur is seeking a candidate for a role in Service Desk Operations. This position requires over 3 years of experience in Managed Services, with expertise in ITSM processes and strong bilingual communication skills in Cantonese and English. The ideal applicant should be familiar with monitoring tools and have a solid technical understanding of IT infrastructure. The role offers a 1-year contract with medical benefits and a shift allowance.
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