Service Management SME (Walk-in)

Role - Service Management SME (Walk-in)
Years of Experience - 6 to 12 years
Location - Hyderabad

Key Responsibilities:
Manage end-to-end

ITSM processes (Incident, Problem, Change, Request Management)
Ensure adherence to

SLA, KPI, and service quality standards
Lead

major incident management and escalation handling
Drive

root cause analysis and problem management lifecycle
Manage and maintain

CMDB / Asset lifecycle governance
Conduct governance calls, service reviews, and reporting
Drive

continuous service improvement (CSI) initiatives
Coordinate with cross-functional teams (infra, network, apps)
Technical Skills:
ITIL Framework (Foundation / Intermediate)
ServiceNow / BMC / Jira Service Management
Knowledge of Incident, Problem, Change, CMDB modules
Reporting tools, dashboards, and analytics