Job Description
Role: Application Service Manager
Contract type: permanent
Spain | Remote
At Sanoma, we are looking for a proactive and service-oriented Service Manager to help drive operational excellence across our Application Management landscape.
In this role, you will play a key part in ensuring high-quality IT service delivery, improving operational performance, and collaborating with international teams and partners across the organization.
What you’ll be doing
- Own and coordinate end-to-end service delivery for Application Management services
- Ensure service quality, performance, and continuous improvement across operations
- Act as the main point of contact for stakeholders regarding service delivery matters
- Collaborate with technical teams, vendors, and external partners to ensure smooth operations
- Monitor service KPIs, incidents, SLAs, and operational performance
- Drive impro...