Job Description
We are looking for a Service Manager to join our team.
As Service Manager your role is primarily to be responsible for planning, organising and reviewing customer service operations, maintaining customer relationships, improving service quality, and developing customer service policies and procedures. You will liaise with an organisational units to identify and respond to customer expectation.
Main Responsibilities:
- Planning and managing customer service operations
- Supervising, training, and supporting staff
- Handling customer enquiries, complaints, and escalations
- Maintaining positive relationships with customers and clients
- Developing and implementing customer service policies and procedures
- Monitoring service quality and staff performance
- Improving customer satisfaction and service efficiency
- Coordinating with other departments to resolve customer issues
- Managing a...