Job Description
Overview
We are looking for a Service Manager to join our team and help us deliver high-quality solutions to our clients.
Responsibilities
- Customer Satisfaction and Service Customer Relationship: (customer voice management, Service Value Demonstration)
- Delivery & Maintenance Assurance: Ensure successful project delivery and maintain network stability through risk management and strategy implementation.
- Service Solutions & Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth.
- Partner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality.
Qualifications
- Bachelor’s degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields.
- 8+ years of experience in the ICT industry.
- At least 5 years in customer service ma...